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Shipping:
We process your orders instantly and ship it on the same day where possible, however, on certain products delivery can take up to 10-15 business days. We will notify you by email and you can track your order on our website when you login to your account. We charge a flat shipping rate of £4.99 for orders less than £49.99
Returns conditions:
1. Goods MUST BE unused (we adhere to strict health and hygiene conditions).
2. Goods must be in their original condition & packaging.
3. Goods must be received back at our office within 14 days from the day you receive your order.
4. Lingerie and items of clothing are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met we reserve the right to return the goods without notice. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
Notice is given that free offers and our postage and packaging costs will be accounted for if returned goods take the order value below the free offer level. The value of free offer goods will be deducted from any refund that may be due. To avoid refund deductions please return any free offer goods with your returns if your order value will drop below the free offer level.
All Packages returned to us unclaimed via the Royal Mail will be subject to reshipping charges as defined on our delivery policy.
All claims for delivery shortages and damages must be reported to silknsteel.co.uk within 3 days of the delivery date. All goods are supplied with a 90 day fault warranty (faulty goods can only be returned for exchange not refund once outside of our 14 day satisfaction guarantee).
Some of the products featured on silknsteel.co.uk may vary slightly from the images displayed.
silknsteel.co.uk can not be held responsible for orders delayed by incorrect address information supplied during the checkout process.
Material on silknsteel.co.uk may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way.
Use of silknsteel.co.uk constitutes your acceptance of these terms and conditions which take effect on the date which you first use the site. These Terms and Conditions do not affect your statutory rights. |
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